The Australian healthcare system is built on a commitment to safe, high-quality care for every person. The Australian Charter of Healthcare Rights outlines the key principles that apply to everyone accessing healthcare services - no matter their circumstances or location.

These rights help ensure you know what to expect when receiving care, whether for yourself or someone you support. They place your experience, dignity, and wellbeing at the centre of every interaction.

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At Coastal Orthodontics, Proudly Part of Maven Dental, these principles align closely with our values to take the time to care and respecting each other. We are dedicated to creating an environment where you feel respected, informed, and confident in the care you receive.

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If you’d like to learn more about the Charter, please speak with one of our team members or click here.

We welcome your thoughts - if you have feedback about your experience, please contact us or by speaking to our practice team in clinic.

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If you have a concern or complaint about the care or service you have received, we encourage you to raise it with us first so we can work with you to resolve it. If your concerns are not resolved, you may contact the appropriate healthcare complaints authority in your state or territory.